Returns & Warranty
When you purchase a bicycle from Kazam Bikes, it comes with the assurance that you are receiving a quality product.
If you are not satisfied with your purchase you may exchange or return your item within 10 days of receiving your purchase only if you have the original packaging.Returned items must be in unused conditions and show no sign of wear.
All returns and exchanges are subject to our inspection. This means referencing your receipt/proof of purchase, and a picture and/or video of the product.
Please note that we do NOT accept returns for products after a period of 10 days from the date of delivery.
We only accept returns on products purchased through our website. If you have purchased your bike directly through an authorized seller please process your return or exchange directly through that retailer.
Bikes discounted at 40% or higher are considered FINAL SALE unless it’s deemed that we made an error, or the bike arrives damaged.
Returned items are subject to a 15% restocking fee and return shipping fees. If it’s determined we are at fault, no restocking or return shipping fee will be deducted. Please see the chart below to determine if you are subject to the restocking and return shipping fees.
|Not Subject to Fees||Subject to Fees|
|Error in shipment (wrong product)||Ordered wrong size/variant/color|
|Damaged in shipping||Ordered wrong part or product|
|Factory defect||Buyer's remorse (not comfortable, don’t like the look, etc.)|
For returns, a refund will be issued once the package is delivered to us. Refunds are processed promptly and will be credited to the original form of payment minus any restocking or return shipping fees. Please check with your credit/debit card provider for actual processing times.
For exchanges, the replacement package will be shipped out once the original package has been delivered to us. Please allow 3 - 4 business days for this process.
TO START THE REFUND OR EXCHANGE PROCESS, EMAIL HELLO@KAZAMBIKES.COM.
All kazam products have a 1-year warranty
from the date of purchase.
This Warranty extends only to the original retail purchaser, who must produce proof of purchase in order to validate any claim. This warranty is not transferable to anyone else.
Our Lifetime Warranty extends over our standard 1-year warranty and prolongs coverage for the entire lifecycle of your Kazam product. That's right! Pay one simple fee, and we'll take care of you and your Kazam for life.BUY A LIFETIME WARRANTY
what does this warranty cover?
This Limited Warranty covers all parts of Kazam balance bikes, child bike seats, child bike trailers, helmets, and pads
to be free of defects in workmanship and materials.
what MUST YOU DO TO KEEP THE WARRANTY IN EFFECT?
This Warranty is effective only if:
- Your Kazam product is completely and correctly assembled.
- Your Kazam product is used under normal conditions for its intended purpose, by a person that properly fits and is capable of controlling the bicycle.
- Your Kazam product receives all necessary maintenance and adjustments.
what is not covered by the warranty?
This warranty does not include labor and transportation charges. All Kazam products are designed for general transportation and recreational use only. This Warranty does not cover normal wear and tear, paint, rust, normal maintenance items, personal injury, or any damage, failure, or loss that is caused by accident, improper assembly, maintenance, adjustment, storage, or use of any Kazam product.
This Warranty will be void if your Kazam product
- Used in any competitive sport.
- Used for stunt riding, jumping, aerobatics or similar activity.
- Installed with a motor or modified in any other way.
- Ridden by more than one person at a time.
- Rented or used for commercial purposes.
- Used in a manner contrary to the instructions in this Owner’s Manual. Kazam will not be liable for incidental or consequential loss or damage, due directly or indirectly from use of this product.
Normal Wear & Tear Parts are also NOT covered:
- Brake Pads
for how long does this warranty last?
The frame is warranted for the usable life of our balance bicycles. Kazam will replace the frame at no charge, should it fail in any weld point when the balance bicycle has been used in a normal manner, and determined by our inspection. Kazam will also replace the bicycle fork if it should fail at any weld point. You must receive prior authorization from Kazam Customer Service, before returning any product or parts. All other components are warranted against defects for six months from the date of purchase when properly assembled and used in a normal manner.
what will kazam do?
We will replace, without charge to you, any frame, fork, or component found to be defective by Kazam.
CONSUMER MUST PAY ALL LABOR AND TRANSPORTATION CHARGES CONNECTED WITH THE REPAIR OR WARRANTY WORK.
Submit a Warranty Claim
Fill out this form online to file your warranty claim.
Upon clicking EITHER button, you will be re-directed
to our parent company's online claim or registration form.
They will be happy to assist you.
Please register your product before submitting an online claim.